Comparative Analysis of Undergraduate Life Cycle in KPO Industry

Authors

  • Apoorva Trivedi Assistant Professor, Amity University, Mumbai.

Keywords:

KPO, BPO, HR –Practices, Attrition Rate, Retention Policy

Abstract

With the span of time the reputation and development of the Business Process Outsourcing (BPO) sector headed to the improvement of yet another form of global outsourcing known as Knowledge Process Outsourcing (KPO). As comprehensive business is becoming more cutthroat, the rotation time for presenting products and services has become reduced. Customers demand high quality of services offered. In retort, business initiatives approved structures and business models that deliver working proficiency. The area of research incorporate analyzing the recruitment practices & informants admired by the various KPOs acknowledged for the comparative study and proposing alternative techniques for recruitment. The research was made to study the feasibility of hiring undergraduates in KPO and to suggest alternate sources of recruitment for the same. A comparative study of the recruitment practices carried out in Financial Services of KPO industry competitors. The identified KPOs for the study were State Street Syntel Services Ltd., Datamatics Global Services, WNS (Holdings) Pvt. Ltd, J.P Morgan, Infosys BPO and Tata Consultancy Services. Data was collected both from primary and secondary sources. Collected data was examined based on the enquiry conclusions and recommendations were offered.

References

1. Rashmi TK. Recruitment Management. Himalayan Books, 2010.
2. BPP Learning Media. Business Essentials Human Resource Management. BPP Publishing, 2010.
3. Ashank D, Joydeep DG. The Evolution of BPO in India. Price Water House Coopers Report, 2005.
4. Balaji S. KPO is the next big wave: Moving towards third party outsourcing. Businessline, 2005: 1.
5. Boetzel S, Luehrs J, Rechtensteiner R et al. Turning Risks into Opportunities: Strategic Risk Management in Turbulent Markets. Roland Berger Risk Management Study, 2002: 4-20.
6. Chanvarasuth P. The Impact of Business Process Outsourcing in firm Valuation: An Empirical Study. A Thesis to the Graduate Faculty of Rensselaer Polytechnic Institute, Troy, New York, 2005: 25-60.
7. Corbett MF. Outsourcing: The Next Ten Years. International Association of Outsourcing Professional, 2005.
8. Syntel. Available from: www.syntelinc.com.
9. J. P. Morgan. Available from: www. jpmorgan.com.
10. Datamatics. Available from: www.datamatics.com.
11. WNS. Available from: www.wns.com.
12. Tata Consultancy Services. Available from: www.tcs. com.
13. Infosys. Available from: www.infosysbpo.com.
14. GUJU. Available from: www.gujuads.com.
15. Cite HR. Available from: www.citehr.com.
16. Scribd. Available from: www.scribd.com.
17. PwC. Available from: http://www.pwc.com.
18. Roland Berger Strategy Consultants. Available from: http://www.rolandberger.com

Published

2018-09-10

Issue

Vol. 1 No. 1 (2018): Journal of Advanced Research in Business Law and Technology Management

Section

Research Article

We, the undersigned, give an undertaking to the following effect with regard to our article entitled
“_______________________________________________________________________________________________________________________________________________________________________________
________________________________________________________________________________” submitted for publication in (Journal title)________________________________________________ _______________________________________________________Vol.________, Year _________:-

1. The article mentioned above has not been published or submitted to or accepted for publication in any form, in any other journal.

2. We also vouchsafe that the authorship of this article will not be contested by anyone whose name(s) is/are not listed by us here.

3. I/We declare that I/We contributed significantly towards the research study i.e., (a) conception, design and/or analysis and interpretation of data and to (b) drafting the article or revising it critically for important intellectual content and on (c) final approval of the version to be published.

4. I/We hereby acknowledge ADRs conflict of interest policy requirement to scrupulously avoid direct and indirect conflicts of interest and, accordingly, hereby agree to promptly inform the editor or editor's designee of any business, commercial, or other proprietary support, relationships, or interests that I/We may have which relate directly or indirectly to the subject of the work.

5. I/We also agree to the authorship of the article in the following sequence:-

Authors' Names (in sequence) Signature of Authors
1. _____________________________________ _____________________________________
2. _____________________________________ _____________________________________
3. _____________________________________ _____________________________________
4. _____________________________________ _____________________________________
5. _____________________________________ _____________________________________
6. _____________________________________ _____________________________________
7. _____________________________________ _____________________________________
8. _____________________________________ _____________________________________

Important

(I). All the authors are required to sign independently in this form in the sequence given above. In case an author has left the institution/ country and whose whereabouts are not known, the senior author may sign on his/ her behalf taking the responsibility.

(ii). No addition/ deletion/ or any change in the sequence of the authorship will be permissible at a later stage, without valid reasons and permission of the Editor.

(iii). If the authorship is contested at any stage, the article will be either returned or will not be
processed for publication till the issue is solved.