Gandhi, Surjit Kumar, Anish Sachdeva, and Ajay Gupta. 2018. “Developing A Service Quality Scale From Distributor Perspective Working With Small & Medium Manufacturing Enterprises”. Journal of Advanced Research in Quality Control & Management 3 (1&2):7-19. https://adrjournalshouse.com/index.php/Journal-QualityControl-Mgt/article/view/725.