Gandhi, S., A. Sachdeva, and A. Gupta. “Industry-Specific Service Quality Models- A Review in Context of Indian SMEs”. Journal of Advanced Research in Quality Control & Management, vol. 2, no. 1, Jan. 2020, pp. 8-16, https://adrjournalshouse.com/index.php/Journal-QualityControl-Mgt/article/view/685.