Journal of Advanced Research in Service Management

A Comprehensive Analysis of Compliance Management Practices in a Retail Chain

T. Gangadhar — 2024-07-08

This study conducts a comprehensive analysis of compliance management practices within the retail sector. The research aims to assess the effectiveness and efficiency of adherence to regulatory requirements, internal policies, and industry standards to ensure operational excellence and mitigate risks. Utilizing a mixed-methods approach, the study gathers data through structured interviews with key management personnel, surveys administered to employees, and a thorough review of company documents and compliance records. Additionally, the study benchmarks compliance practices against industry standards to identify best practices and areas for improvement. The findings offer valuable insights into the current state of compliance management in the retail sector and provide actionable recommendations to enhance compliance frameworks within organizations.

Application of Compromise Strategy and Corporate Survival in Oil Companies in Nigeria

Obadina O M — 2024-09-23

This study examined how the application of a compromise strategy can lead to the survival of oil companies in Nigeria. The study design is a cross-sectional survey and utilised the Quantitative Methodology in its assessment of the association between all the variables of the study. The population of the study was 264 out of which a sample size of 159 was used for the study. The analysis comprised the use of both descriptive and inferential statistical methods. The validity test was carried out using the face and content validity, while the reliability test was carried out using the Cronbach alpha with a benchmark set at 0.70. The descriptive statistics for the demographic and univariate levels of analysis were carried out using simple percentages, frequencies, and measures of central tendencies (mean) while the inferential was carried out using Spearman’s Rank Order Correlation Coefficient (for the tests of bivariate hypotheses). The results from the analyses show that there is a significant relationship between compromise strategy and all measures of organisational survival (adaptability, dynamic capability, and growth). Given these findings, it was concluded that the adoption of a compromise strategy in managing conflicts is a sustainable means of harmonising and balancing incompatible interests that characterise today’s business operational arrangements. Therefore, we recommend that organisational leaders should always embrace dialogue and compromise in handling conflict situations among stakeholders and others in their organisations.

The Influence of Online Reviews on Purchase Decisions of Consumers with Special Reference to Hotel Industry

Shilpa Thakur — 2024-11-04

Online reviews play a crucial role in determining the success of a product or service. Likewise, online reviews have a significant impact on the hotel business. It serves as a promotional instrument for the property. Many individuals rely on online evaluations when making hotel reservations. In order to obtain necessary information, they must consider both qualitative and quantitative reviews. This study was done to examine the impact of online reviews on purchase decisions and analyse the elements that influence customer purchasing decisions through online reviews, given the growing significance of online reviews. Following the completion of the investigation, three components were identified and emphasised: Informative reviews, Attractiveness of reviews, Usefulness of reviews. The objective of this study is to enhance comprehension of the effects that online evaluations have on consumer behaviour and their choices to actively choose and buy services from various hotels. This study investigates the determinants of the influence of online reviews, the function of online review platforms, the reliability of reviews, and the potential consequences for hotel managers. Hotel management may optimise their marketing strategy and increase the visitor experience by comprehending the impact of internet reviews.

An Analysis of the Impact of AI on Supply Chain Management: A Case Study of Amazon

Bhawni Talwar — 2024-11-04

The worldwide level of competition has increased significantly with the growth and development of information technology. Numerous businesses have predicted that the introduction of artificial intelligence (AI) will cause significant changes in supply chain management (SCM) and operations in the future, including planning, scheduling, optimisation, and transportation. In terms of supply chain management, people will become increasingly interested in AI, machine learning, and other intelligent technologies. This specific research study gives a general review of the concepts of AI and SCM in this context. After that, the emphasis shifts to the timely and critical analysis of supply chain applications and research driven by AI. The developing AI-based business models of many case companies are examined in this exploratory study. Their applicable AI solutions and associated business values are also assessed. Consequently, this study pinpoints multiple domains of value generation for the integration of artificial intelligence inside the supply chain. Additionally, it suggests a method for creating business models for supply chain AI applications.

Project Management Fundamentals: An Exploratory Approach

Simon Emmanuel Hart — 2024-08-28

This paper explores fundamentals of project management. The purpose of this briefing study is to present key project management fundamentals and concepts to provide a common language for discussion, including what is: A project, project management, project success, a project manager, and a project management plan. The paper showed that project management is an integrative endeavor—an action, or failure to take action, in one area will usually affect other areas. The interactions may be straightforward and well-understood, or they may be subtle and uncertain, for example, a scope change will almost always affect project cost, but it may or may not affect team morale or product quality. These interactions often require trade-offs among project objectives—performance in one area may be enhanced only by sacrificing performance in another. Successful project management requires actively managing these interactions. To help in understanding the integrative nature of project management, and to emphasize the importance of integration, this document describes project management in terms of its component processes and their interactions. A project is temporary, unique, and the product of a multifaceted and progressively elaborated process that produces a solution for a specific objective. For the endeavor to be successful, the project must be accomplished on time, within budget, and to the appropriate degree required to satisfy the objective. For success to be achieved, the project manager must be skilled and operate in an environment that enables a project team to function. Excellence in project management should be viewed as a positive trend in the performance of successful projects.