Service Quality in the Digital Era
Keywords:
Digital Era, Service Quality, Higher Education, Technologies, Knowledge, LearningAbstract
In this paper, we evaluate the current status of higher education, paying special attention to the Indian setting. We observe that contemporary developments, like the widespread use of networking and other enabling technologies, have profoundly changed how people live, acquire knowledge, and complete activities, all of which have an impact on learning. Universities must continue to play an essential role in the face of ongoing societal upheaval. Although they have traditionally led educational trends, they are now expected to drive reforms in management, safety, and environmental protection. Technology is always changing, which emphasizes the necessity of process adaptation in this ever-evolving digital age. As such, academic institutions are adopting a range of astute measures to augment the standard of living and maximize the productivity of instructors and learners alike. But we argue that being smart is not enough for a modern university; rather, academic institutions should strive to become even smarter. "Smarter university," we mean an establishment in which faculty, staff, students, and other stakeholders all exchange knowledge in an easy-to-understand manner. In this paper, we present and discuss a smarter university model that draws inspiration from the frameworks developed for smart city advancement.
References
Stavropoulos TG, Koutitas G, Vrakas D, Kontopoulos E, Vlahavas I. A smart university platform for building energy monitoring and savings. Journal of Ambient Intelligence and Smart Environments. 2016 Jan 1;8(3):301-23.
Ng JW, Azarmi N, Leida M, Saffre F, Afzal A, Yoo PD. The intelligent campus (iCampus): end-to-end learning lifecycle of a knowledge ecosystem. In2010 sixth International Conference on intelligent environments 2010 Jul 19 (pp. 332-337). IEEE.
Owoc M, Marciniak K. Knowledge management as foundation of smart university. In2013 Federated Conference on Computer Science and Information Systems 2013 Sep 8 (pp. 1267-1272). IEEE.
Abbasi AZ, Shaikh ZA. Building a smart university using RFID technology. In2008 International Conference on Computer Science and Software Engineering 2008 Dec 12 (Vol. 5, pp. 641-644). IEEE.
Miraz GM, Ruiz IL, Gómez-Nieto MÁ. How NFC can be used for the compliance of European higher education area guidelines in European universities. In2009 First International Workshop on Near Field Communication 2009 Feb 24 (pp. 3-8). IEEE.
Bueno-Delgado MV, Pavón-Marino P, De-Gea-Garcia A, Dolon-Garcia A. The smart university experience: An NFC-based ubiquitous environment. In2012 Sixth International Conference on Innovative Mobile and Internet Services in Ubiquitous Computing 2012 Jul 4 (pp. 799-804). IEEE.
Sultan N. Cloud computing for education: A new dawn?. International Journal of Information Management. 2010 Apr 1;30(2):109-16.
Hashim AS, Ahmad WF. The development of new conceptual model for MobileSchool. In2012 Sixth UKSim/AMSS European Symposium on Computer Modeling and Simulation 2012 Nov 14 (pp. 517-522). IEEE.
Koole ML. A model for framing mobile learning. Mobile learning: Transforming the delivery of education and training/AU Press, Athabasca University. 2009.
Moore MG. The theory of transactional distance. InHandbook of distance education 2013 May 7 (pp. 66-85). Routledge.
Walther JB. Interpersonal effects in computer-mediated interaction: A relational perspective. Communication research. 1992 Feb;19(1):52-90.
Johnson L, Brown S, Cummins M, Estrada V. The technology outlook for STEM+ education 2012-2017: an NMC horizon report sector analysis. The New Media Consortium; 2012.
Becker SA, Cummins M, Davis A, Freeman A, Hall CG, Ananthanarayanan V. NMC horizon report: 2017 higher education edition. The New Media Consortium; 2017.
Johnson L, Becker SA, Estrada V, Freeman A, Kampylis P, Vuorikari R, Punie Y. NMC horizon report Europe: 2014 schools edition. The New Media Consortium; 2014.
Little JW. Social network theory and educational change. Harvard Education Press; 2010 Dec 1.
Caviglione L, Coccoli M. Enhancement of e-learning systems and methodologies through advancements in distributed computing technologies. InInternet and distributed computing advancements: theoretical frameworks and practical applications 2012 (pp. 45-69). IGI Global.
Coccoli M, Torre I. A review of mobile-learning in mobile cloud computing environment. ICERI2013 Proceedings. 2013:3499-505.
Fernando N, Loke SW, Rahayu W. Mobile cloud computing: A survey. Future generation computer systems. 2013 Jan 1;29(1):84-106.
Caviglione L, Coccoli M. Privacy problems with Web 2.0. Computer Fraud & Security. 2011 Oct 1;2011(10):16-9.
Adorni G, Coccoli M, Torre I. Semantic web and Internet of Things supporting enhanced learning. Journal of e-Learning and Knowledge Society. 2012 May 28;8(2):23-32.
Krieger K, Rösner D. Linked data in e-learning: a survey. J. Semant. Web. 2011;1:1-9.
Yoosooka B, Wuwongse V. Linked open data for learning object discovery in adaptive e-learning systems. International Journal of Knowledge and Learning 3. 2012 Jan 1;8(3-4):188-218.
Coccoli M, Vercelli G, Vivanet G. Semantic Wiki: a collaborative tool for instructional content design. Journal of e-Learning and Knowledge Society. 2012 May 28;8(2):113-22.
Maresca P, Guercio A, Stanganelli L. Building Wider Team Cooperation Projects from Lessons Learned in Open Communities of Practice. InDMS 2012 Aug 9 (pp. 144-149).
Guercio A, Maresca P, Stanganelli L. Modeling Multiple Common Learning Goals in an ETCplus Educational Project. InDMS 2013 (pp. 122-127).
Caviglione L, Coccoli M, Gianuzzi V. Opportunities, integration and issues of applying new technologies over e-learning platforms. In2011 3rd International Conference on Next Generation Networks and Services (NGNS) 2011 Dec 18 (pp. 12-17). IEEE.
Arndt T, Guercio A. Evaluating student attitudes on ubiquitous e-learning. InProceedings of the 7th International Conference on Mobile Ubiquitous Computing, Systems, Services and Technologies 2013 (pp. 98-101).
Coccoli M, Maresca P, Stanganelli L. Enforcing team cooperation: an example of computer supported collaborative learning in software engineering. InProceedings of 16th International Conference on Distributed Multimedia Systems (DMS2010) 2010 (pp. 189-192). Knowledge system institute graduate school, Usa.
Coccoli M, Stanganelli L, Maresca P. Computer supported collaborative learning in software engineering. In2011 IEEE global engineering education conference (EDUCON) 2011 Apr 4 (pp. 990-995). IEEE.
Gluga R, Kay J, Lever T. Foundations for modeling university curricula in terms of multiple learning goal sets. IEEE Transactions on Learning Technologies. 2012 Aug 6;6(1):25-37.
Reviglio E, Camerano S, Carriero A, Del Bufalo G, Calderini M, DE MARCO A, Michelucci FV, Neirotti P, Scorrano F. Smart City. Progetti di sviluppo e strumenti di finanziamento.
Basili VR, Rombach HD. The TAME project: Towards improvement-oriented software environments. IEEE Transactions on software engineering. 1988 Jun;14(6):758-73.
Sissions A. More than making things, a new future for manufacturing in a service economy, London, UK. The work foundation, Lancaster University. 2011.
ANVUR, Rapporto Del Sistema Universitario e della Ricerca, 2013. Available at: http://www.anvur.org/attachments/article/644/Rapporto%20ANVUR%202013il%20sistema%20universitario%20I.1.pdf, (accessed April, 2014).
IBM, Education for a smarter planet: the future of e-learning. Available at: http://www-935.ibm.com/services/us/gbs/bus/html/education-for-a-smarter-planet.html, (accessed April, 2014).
Published
How to Cite
Issue
Section
Copyright (c) 2024 Journal of Advanced Research in Quality Control & Management
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
