The Influence of Social Media on Public Perception of Government Authorities: Strategies for Enhancing Government Image

The Influence of Social Media on Public Perception of Government Authorities: Strategies for Enhancing Government Image

Authors

  • Hemant Chippa Mohanlal Sukhadia University
  • Dr. Kunjan Acharya Department of Journalism & Mass Communication, Mohanlal Sukhadia University, Udaipur, Rajasthan

Keywords:

Social Media, Government Perception, Public Trust, Government Image and Social Media Platforms

Author Biography

Dr. Kunjan Acharya, Department of Journalism & Mass Communication, Mohanlal Sukhadia University, Udaipur, Rajasthan

Dr. Kunjan Acharya, Assistant Professor, Department of Journalism & Mass Communication, Mohanlal Sukhadia University, Udaipur, Rajasthan.

References

Chadwick, A. (2017). The hybrid media system: Politics and power. Oxford University Press.

Bertot, J. C., Jaeger, P. T., & Grimes, J. M. (2010). Using ICTs to create a culture of transparency: E-government and social media as openness and anti-corruption tools for societies. Government Information Quarterly, 27(3), 264–271. https://doi.org/10.1016/j.giq.2010.03.001

Gupta, A., & Bose, S. (2019). Social media and political communication in India: Strategies and effectiveness. Media Asia, 46(1), 56–72.

Kumar, V., & Singh, P. (2020). Digital India initiative and its impact on e-governance. Asian Journal of Public Administration, 9(1), 78–94.

Mehta, A. (2017). Digital India: Transforming governance through technology. Indian Journal of Public Administration, 63(2), 256–272.

Jain, R., & Sharma, P. (2021). Digital governance in Rajasthan: Analyzing citizen engagement through e-government portals. Journal of Public Policy and Administration, 28(3), 234–251.

Tandoc, E. C., Lim, Z. W., & Ling, R. (2018). Defining "fake news": A typology of misleading information. Digital Journalism, 6(2), 137–153. https://doi.org/10.1080/21670811.2017.1360143

Wardle, C., & Derakhshan, H. (2017). Information disorder: Toward an interdisciplinary framework for research and policymaking. Council of Europe.

Mossberger, K., Wu, Y., & Crawford, J. (2013). Connecting citizens and local governments? Social media and interactivity in major U.S. cities. Government Information Quarterly, 30(4), 351–358. https://doi.org/10.1016/j.giq.2013.05.016

Bertot, J. C., Jaeger, P. T., & Grimes, J. M. (2010). Using ICTs to create a culture of transparency: E-government and social media as openness and anti-corruption tools for societies. Government Information Quarterly, 27(3), 264–271. https://doi.org/10.1016/j.giq.2010.03.001

Criado, J. I., Sandoval-Almazan, R., & Gil-Garcia, J. R. (2013). Government innovation through social media. Government Information Quarterly, 30(4), 319–326. https://doi.org/10.1016/j.giq.2013.10.003

Picazo-Vela, S., Gutierrez-Martinez, I., & Luna-Reyes, L. (2012). Understanding risks, benefits, and strategic issues of social media applications in the public sector. Government Information Quarterly, 29(4), 504–511. https://doi.org/10.1016/j.giq.2012.07.002

Chun, S. A., Shulman, S., Sandoval, R., & Hovy, E. (2010). Government 2.0: Making connections between citizens, data, and government. Information Polity, 15(1-2), 1–9.

Liu, B., Jin, S., & Austin, L. (2021). Social media and crisis communication: Lessons from COVID-19. Public Relations Review, 47(3), 101982. https://doi.org/10.1016/j.pubrev.2021.101982

Patel, R., & Singh, M. (2018). Social media accessibility and the rural-urban divide in India. Indian Journal of Communication Research, 5(2), 92–110.

Allcott, H., & Gentzkow, M. (2017). Social media and fake news in the 2016 election. Journal of Economic Perspectives, 31(2), 211–236. https://doi.org/10.1257/jep.31.2.211

Garg, A. (2020). The role of PIB Fact Check in combating misinformation in India. Journal of Media Research, 9(2), 112–128.

Statista. (2022). Number of social media users in India from 2015 to 2022. Statista Research Department. https://www.statista.com/statistics/278407/number-of-social-network-users-in-india/

Kumar, V., & Singh, P. (2020). Digital India initiative and its impact on e-governance. Asian Journal of Public Administration, 9(1), 78–94.

Pawar, S. (2020). Political leadership and digital engagement: A study of Narendra Modi’s social media strategies. Indian Journal of Political Communication, 6(1), 34–51.

Shukla, R. (2019). Social media and public engagement in government campaigns: The case of Swachh Bharat Abhiyan. Indian Journal of Social Media Studies, 8(2), 112–128.

Choudhary, S., & Meena, R. (2020). Social media and governance in Rajasthan: An analysis of digital initiatives. Indian Journal of Public Administration, 66(4), 567–589.

Tripathi, A. (2021). Rajasthan’s digital governance success: A model for other Indian states. Journal of Governance Studies, 9(2), 98–113.

Jain, R., & Sharma, P. (2021). Digital governance in Rajasthan: Analyzing citizen engagement through e-government portals. Journal of Public Policy and Administration, 28(3), 234–251.

Bhardwaj, M. (2018). E-Governance initiatives in Rajasthan: A case study of Rajasthan Sampark portal. International Journal of Public Administration and Governance, 6(3), 45–58.

Singh, R., & Rajput, A. (2019). RajNet: A digital revolution in Rajasthan’s rural governance. Journal of Rural Governance, 11(1), 87–104.

Tandoc, E. C., Lim, Z. W., & Ling, R. (2018). Defining "fake news": A typology of misleading information. Digital Journalism, 6(2), 137–153. https://doi.org/10.1080/21670811.2017.1360143

McChesney, R. W. (2013). Digital disconnect: How capitalism is turning the Internet against democracy. The New Press.

Nayak, S. (2020). Bridging the digital divide in India: Challenges and policy recommendations. Journal of Digital Governance, 10(1), 67–81.

Patel, R., & Singh, M. (2018). Social media accessibility and the rural-urban divide in India. Indian Journal of Communication Research, 5(2), 92–110.

Kalsi, N. S., & Kaur, R. (2021). Social media governance: Managing political bias and public perception. Indian Journal of Digital Governance, 7(1), 89–102.

Sharma, A., & Yadav, V. (2019). The impact of political communication on public trust in government. Indian Journal of Public Affairs, 14(1), 78–95.

Vaishnav, M. (2021). Social media in Indian politics: Mobilization, manipulation, and governance. Asian Journal of Political Science, 29(1), 45–62.

Mishra, P. (2019). Twitter policing: A study of Rajasthan Police’s digital strategy. Journal of Law and Governance, 12(3), 143–156.

Srivastava, N. (2021). Public perception of Rajasthan’s digital governance initiatives: An empirical study. Journal of Indian Administration, 14(4), 256–272.

Published

2025-04-09

How to Cite

Hemant Chippa, & Acharya, K. . (2025). The Influence of Social Media on Public Perception of Government Authorities: Strategies for Enhancing Government Image: The Influence of Social Media on Public Perception of Government Authorities: Strategies for Enhancing Government Image. Journal of Advanced Research in Journalism & Mass Communication, 12(1&2), 1-9. Retrieved from https://adrjournalshouse.com/index.php/Journalism-MassComm/article/view/2184