An Assessment model for Benchmarking techniques in Manufacturing Sector
Keywords:
Benchmarking, Critical success factors (CSFs), Analytical network process (ANP), Manufacturing industries.Abstract
Benchmarking is the primary tool for improvement which accomplished over comparison with other organizations recognized as the best within precise extent. Benchmarking gives the firm an external focus and forces the organization to look at what its competitors are adopting. This study forces on the manufacturing industries to focus its competitive edge such as customer service, function ability, policy, adequacy and many more while bringing other processes up to mark with competition, and highlights different types of Benchmarking processes used in industries, that give effective use of factors for their implementation. Thus, an endeavor has been made by the authors to give a model for the evaluation of Benchmarking by using MADM approach. Here, ANP approach is used on the basis of software where, group of experts were consulted to establish interrelations and to provide weightage for pair wise comparison. Mutually spirit of experts will furnish identical results for the study and moderately accommodating for managers to give confidence in globally manufacturing market.
References
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12. Singh B, Grover S, Singh V et al. An Analytic Hierarchy Process for Benchmarking of Automobile Car Service Industry in Indian context. Management Science Letters 2015b: 543-54.
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16. Singh B, Grover S. Ranking of Benchmarking Technique by using MADM Approach. Proceeding of International conference at PEC University, Oct 2014.
17. Thareja, P, Reengineering Engineering Educational System Total Quality, Ph.D Thesis submitted to Panjab University Chandigarh, 2002
18. Thareja Priyavrat Exploring Qualte-k-nology for a Breakthrough Tomorrow (Quality of, say, Particulate Technology Knowledge) OmniScience : A Multi-disciplinary Journal Vol 3, No 2 (2013), pp 12-26.
19. Verheyden T, Moor LD. Multi-criteria decision analysis: methods to define and evaluate socially responsible investments. International Journal of Management and Decision Making 2015; 14(1): 44-65.
20. Wang TC, Chang TH. Application of TOPSIS in evaluating initial training aircraft under a fuzzy environment. Expert Systems with Applications 2007; 33(4): 870-80.
21. Wong H, Sultan P. Service quality in a higher education context: an integrated model. Asia Pacific Journal of Marketing and Logistics 2012; 24(5): 755-84.
22. Yurdakul M, Tansel Ic Y. AHP approach in the credit evaluation of the manufacturing firms in Turkey. International Journal of Production Economics 2004; 88(3): 269-89.
23. Williams P, Naumann E. Customer satisfaction and business performance: a firm-level analysis. Journal of Services Marketing 2011; 25(1): 20- 32.
24. Yarrow DJ, Prabhu VB. Collaborating to compete: benchmarking through regional partnerships. Total Quality Management 1999; 10(4/5) (Special Issues): S793-S802.
25. Zairi M, Ahmed PK. Benchmarking maturity as we approach the millennium? Total Quality Management 1999; 10(4/5) (Special Issues): S810-16.
2. Au G, Choi I. Facilitating implementation of total quality through information technology. Information and Management 1999; 36(6): 287- 99.
3. Hsu PF, Wu CR, Li ZR. Optimizing resourcebased allocation for senior citizen housing to ensure a competitive advantage using the analytic hierarchy process. Building and Environment 2008a; 43(1): 90-97.
4. Hsu PF, Wu CR, Li YT. Selection of infectious medical waste disposal firms by using the analytic hierarchy process and sensitivity analysis. Waste Management 2008b; 28(8): 1386-94.
5. Hsu SH, Kao CH, Wu MC. Design facial appearance for roles in video games, part 1. Expert Systems with Applications 2009; 36(3): 4929-34.
6. Yadav OP, Bilen C, Solanki R. Driving change in manufacturing quality systems by selecting best-fit off-the-shelf software platform. International Journal of Process Management and Benchmarking 2006; 1(2): 146-63.
7. Saaty TL. Decision Making with Dependence and Feedback: The Analytic Network Process. RWS Publication, Pittsburgh, 1996.
8. Saaty TL. Applications of analytic network process in entertainment. Iranian Journal of Operations Research 2009; 1(2): 41-55.
9. Saunders M, Smith R, Mann R. Benchmarking strategy deployment practices. Benchmarking: An International Journal 2007; 14(5): 609-23.
10. Singh B, Grover S, Singh V. A Benchmark model for internal assessment of industry using fuzzy topsis approach. International Journal of Recent Advancement in Mechanical Engineering 2015; 4(1): 93-105.
11. Singh B, Grover S, Singh V. Application of Different Techniques used in Service Industries. Proceeding of twelfth AIMS International Conference, IIM Kozikode, 2015a: 1930-34.
12. Singh B, Grover S, Singh V et al. An Analytic Hierarchy Process for Benchmarking of Automobile Car Service Industry in Indian context. Management Science Letters 2015b: 543-54.
13. Singh B, Grover S, Singh V. A systematic review of literature on Benchmarking. Proceeding of National Conference TAME 2012, YMCAUST, Faridabad, 2012.
14. Singh B, Grover S. An overview of Benchmarking process: The Continuous Improvement Tool. International Journal of YMCAUST 2013; 1(2): 80-83.
15. Singh B, Grover S. Intensity of Critical Factors for Implementing Benchmarking Technique-An ANP Approach. Proceeding of ISTE Delhi Convention at Delhi Technological University, Sep 2013: 5-6.
16. Singh B, Grover S. Ranking of Benchmarking Technique by using MADM Approach. Proceeding of International conference at PEC University, Oct 2014.
17. Thareja, P, Reengineering Engineering Educational System Total Quality, Ph.D Thesis submitted to Panjab University Chandigarh, 2002
18. Thareja Priyavrat Exploring Qualte-k-nology for a Breakthrough Tomorrow (Quality of, say, Particulate Technology Knowledge) OmniScience : A Multi-disciplinary Journal Vol 3, No 2 (2013), pp 12-26.
19. Verheyden T, Moor LD. Multi-criteria decision analysis: methods to define and evaluate socially responsible investments. International Journal of Management and Decision Making 2015; 14(1): 44-65.
20. Wang TC, Chang TH. Application of TOPSIS in evaluating initial training aircraft under a fuzzy environment. Expert Systems with Applications 2007; 33(4): 870-80.
21. Wong H, Sultan P. Service quality in a higher education context: an integrated model. Asia Pacific Journal of Marketing and Logistics 2012; 24(5): 755-84.
22. Yurdakul M, Tansel Ic Y. AHP approach in the credit evaluation of the manufacturing firms in Turkey. International Journal of Production Economics 2004; 88(3): 269-89.
23. Williams P, Naumann E. Customer satisfaction and business performance: a firm-level analysis. Journal of Services Marketing 2011; 25(1): 20- 32.
24. Yarrow DJ, Prabhu VB. Collaborating to compete: benchmarking through regional partnerships. Total Quality Management 1999; 10(4/5) (Special Issues): S793-S802.
25. Zairi M, Ahmed PK. Benchmarking maturity as we approach the millennium? Total Quality Management 1999; 10(4/5) (Special Issues): S810-16.
Published
2019-01-07
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Section
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