A Study on Customer Satisfaction Towards Allen Solly Apparels in Ahmedabad City.

Authors

  • Lipi Oza MBA, L.J. Institute of Management Studies, LJ University
  • Sameer Shah MBA, L.J. Institute of Management Studies, LJ University
  • Jignesh Vidani Assistant Professor, LJ University

Keywords:

Customer Satisfaction, Age, Allen Solly Apparels, Influence, Quality, Brand

Abstract

This research investigates the level of customer satisfaction with Allen Solly apparels in Ahmedabad with the aim of providing some valuable insights into the components influencing customer preferences in the competitive apparel market. The researchers used a quantitative research method to gather the data from a diverse sample of Allen Solly customers in Ahmedabad. The research objectives include evaluating customer satisfaction, identifying factors influencing purchasing decisions, assessing how customer service is effective, and understanding the viewpoints of product quality and brand name. The survey instruments include Likert-scale questions to collect quantitative aspects of customer satisfaction. The findings of this research conclude the strengths and weaknesses of Allen Solly in Ahmedabad City. Moreover, the research aims to provide implementable suggestions for the company to improve customer satisfaction, loyalty, and competitiveness in the evolving retail environment. This study serves as an essential reference for researchers, professionals, and shareholders interested in understanding consumer behavior and improving strategies.

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Published

2024-04-18

How to Cite

Lipi Oza, Sameer Shah, & Jignesh Vidani. (2024). A Study on Customer Satisfaction Towards Allen Solly Apparels in Ahmedabad City. Journal of Advanced Research in Service Management, 7(1), 21-31. Retrieved from https://adrjournalshouse.com/index.php/Journal-ServiceManagement/article/view/1954