Chasing Competence – A Journey through Metamorphosis Using Six Sigma
Keywords:
Joiner triangle, compettitude (competence attitude), TQM model AUM, Change, Organizational successAbstract
Six Sigma has claimed to have organized the methodology for an improved organizational success, although with mixed history. The manufacturer’s reaction to such claims go for a six, when they are unable to achieve promised successes for the fix(es).Amidst such a dichotomy, the present work attempts to seek the scheme of any discrepancy, which limits the Six Sigma to realize the promised gains. One shortfall in a thorough understanding of six sigma is due to an incompetently allowed formulation of its frameworks, which do calls for a need to look beyond the conventional implementation, though it is claimed to the contrary. The new need is through a metamorphosis of the people implementing quality initiative. The meta prefix, as applied to competence will also facilitate looking at increasing competence of competence itself. The objective of this article is thus targeted at increasing organizational learning and capability by learning. It is argued that the LEARNing for Change must be processed for a holistic behavior change. The present work considers the deployment of such a quality initiative titled Six Sigma within the TQM (total quality management) paradigm, needing the same treatment of the TQM model AUM (Alignment, Utilization and Metamorphosis).
References
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44. Nadler, Tushman. Creating Thinking Organizations: the ultra-high performance organizations of the future, September 14, 2009.
45. Thareja P, Sharma DD, Mahapatra PB. Total Quality Management - A Developmental Perspective. Journal of Production Research & Management April, 2011; 1(1):38-56.
46. Winter S. Knowledge and competence as strategic assets. In: The strategic management of intellectual capital, Klein D (ed.).Butterworth- Heinemann, 1998:165- 187.
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48. Rothwell R. Successful industrial innovation: critical factors for the 1990s. R&D Management 1992; 22(3): 221-40.
49. Customer Satisfaction: Improving quality and access to services and supports in vulnerable neighborhoods, February 2007, Centre for the Study of Social Policy, Washington, DC 20005. Available at: www.cssp.org.
50. Thareja P, Mahapatra PB, Sharma DD. Metamorphosis In Teaching Of ‘Materials’: A Case Study Aligning Manufacturing Requirements, National Seminar on Advances in Materials & Manufacturing Processes AMMT -07, Punjab Engineering College, Chandigarh, 21- 22 Sept, 2007.
51. Thareja M, Thareja P. The Quality Brilliance Thru’ Brilliant People. Quality World Feb 2007; 4(2). Available at: http://ssrn.com/abstract=1498550.
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2. Thareja P. Cognitive Proficiency of Budding Foundrymen. Indian Foundry Journal 2005; 59(5): 30-35.
3. Thareja P. Holean Human Leadership. In: Future Directions in Management, Bharati Publications, New Delhi-6, 2012: 52-71.
4. Fodje MN. The impact of technology to education in developing countries. International Conference for Technology in Education, Tampa 1999. International Education Studies 2013; 6(3): 46. Retrieved on August 6, 2011, from www.ccsenet.org/ies. Available at: http://www.icte.org/T99_Library/T99_194.P DF 5. Watson TJ Jr. Quintessential quotes – IBM. Available at:www.ibm.com/ibm/history/documents/pdf /quotes.pdf
6. Aboelmaged MG. Six Sigma quality: a structured review and implications for future research. International Journal of Quality & Reliability Management 2010; 27(3): 268- 317.
7. Smith B. Making War on Defects. IEEE Spectrum, September 1993; 30(9):43-47.
8. Joiner BL. Fourth Generation Management, McGraw-Hill, New York, NY, 1994.
9. Thareja P. Competent Foundry@ Creativity, Transactions 2007, Proceedings of the 55th Indian Foundry Congress, Agra, Feb2007:420-31.
10. Thareja P. Foundry 2010--A Challenge to C3: Cumulatively-Creative Casting Competence presented at the Seminar on FOUNDRY 2010, The Institute of Indian Foundrymen, Jalandhar, 7th Oct 2006.
11. Pepper MPJ, Spedding TA. The evolution of lean Six Sigma. International Journal of Quality & Reliability Management 2010; 27(2): 138-155.
12. Sinha PK, Sinha S. Current Trends in Management, Nirali Prakashan, 2007; 2-28. Available at: https://books.google.co.in/books?isbn=93800 64063.
13. Zu X, Fredendall LD, Robbins TL. Organizational Culture and Quality Practices in Six Sigma, The 2006 Annual Meeting of the Academy of Management June 2006. Available at: http://om.aomonline.org/dyn/award/Best%20 paper%202006.pdf.
14. Breyfogle III FW, Cupello JM, Meadows B. Managing Six Sigma: A practical guide to understanding, assessing, and implementing the strategy that yields bottom-line success. Danvers, MA: John Wiley & Sons, Inc., 2001.
15. Lewis D. The organizational culture saga – from OD to TQM: A critical review of the literature. Part 2– Applications. Leadership & Organization Development Journal1996; 17(2): 9-16.
16. Pyzdek T. Six Sigma is primarily a management program. Quality Digest, June 26, 1999.
17. Hutchins D. The power of Six Sigma in practice. Measuring Business Excellence 2000; 4(2): 26-33.
18. McClusky R. The rise, fall and revival of Six Sigma. Measuring Business Excellence 2000; 4(2): 6-17.
19. Kumar UD, Nowicki D, Ramírez-Márquez JE et al. On the optimal selection of process alternatives in a Six Sigma implementation. International Journal of Production Economics Feb 2008; 111(2): 456-67.
20. Behara RS, Fontenot GF, Gresham A. Customer satisfaction measurement and analysis using Six Sigma. International Journal of Quality & Reliability Management 1995; 12(3): 9-18.
21. Staff M. SIX SIGMA: where it all began. Manufacturing Digital, Oct2013.
22. Goh TN. Six Triumphs and Six Tragedies of Six Sigma. Quality Engineering 2010; 22(4):299–305.
23. Catherwood P. What’s different about Six Sigma? Manufacturing Engineer 2002; 81(8):186–89.
24. Henderson R, Cockburn I. Measuring competence? Exploring firm effects in pharmaceutical research. Strategic Management Journal 1994; 15(S1): 63-84.
25. Hahn GJ, Doganaksoy N, Hoerl R. The evolution of Six Sigma. Quality Engineering 2000; 12(4): 317-26.
26. Chakrabarty A, Tan KC. The current state of six sigma application in services. Managing Service Quality 2007; 17(2): 194-208.
27. Antony J. Some pros and cons of Six Sigma: an academic perspective. The TQM Magazine 2004; 16(4): 303-6. 28. Linderman K, Schroeder RG, Zaheer S et al. Six sigma: A goal theoretic perspective. Journal of Operations Management Mar 2003; 21(2):193-203.
29. Black K, Revere L. Six Sigma arises from the ashes of TQM with a twist. International Journal of Health Care Quality Assurance 2006; 19(2/3): 259-66.
30. KlefsjoÈ B, Wiklund H, Edgeman RL. Six Sigma Seen As A Methodology for Total Quality Management. Measuring Business Excellence 2001; 5(1):31–35.
31. Chowdhury S. The Power of Six Sigma An Inspiring Tale of How Six Sigma Is Transforming the Way We Work, Dearborn Trade Publishing, April 2001.
32. Antony J, Banuelas R. Key ingredients for the effective implementation of Six Sigma program. Measuring Business Excellence2002; 6: 20–27.
33. Banuelas R, Antony J. Going from Six Sigma to design for Six Sigma: an exploratory study using analytic hierarchy process. The TQM Magazine 2003; 15(5): 334-44.
34. Antony J. Six Sigma in the UK service organisations: results from a pilot survey. Managerial Auditing Journal 2004; 19(8): 1006-13.
35. Nonthaleerak P, Hendry L. Exploring the six sigma phenomenon using multiple case study evidence. International Journal of Operations & Production Management 2008; 28(3): 279-303.
36. McManus K. Is quality dead? IIE Solution 1999; 31(7): 32-6.
37. Motwani J, Kumar A, Antony J. A business process change framework for examining the implementation of Six Sigma: a case study of Dow Chemicals. The TQM Magazine 2004; 16(4): 273-83.
38. Nicol A. How to Make Customer Input Useful: It’s all about translation. Quality Digest, 2014. Available at: http://www.pddnet.com/blogs/2014/06/howmake- customer-input-useful.
39. Reosekar RS, Pohekar SD. Design and Development of Six Sigma Implementation Framework for Indian Industries. International Journal of Engineering, Business and Enterprise Applications 2013; 5(2): 147-52.
40. Wiklund H, Wiklund PS. Widening the Six Sigma concept: An approach to improve organizational learning. Total Quality Management & Business Excellence 2002; 13(2): 233-239.
41. Ricondo I, Viles E. Six Sigma and its link to TQM, BPR, lean and the learning organisation. International Journal of Six Sigma and Competitive Advantage 2005; 1(3): 323-54.
42. Thareja P. Manufacturing Ordeal and Challenges to Energy-Environment-Society Infrastructure. Journal of Education in Engineering and Technology Jan-June 2007; 1(1).
43. Thareja P .Mind Assets Control (Part 47), A Total Quality Organization Thro’ People”, Foundry. A Journal of Progressive Metal Casters Nov/Dec 2013; xxv- 6(150):71-76.
44. Nadler, Tushman. Creating Thinking Organizations: the ultra-high performance organizations of the future, September 14, 2009.
45. Thareja P, Sharma DD, Mahapatra PB. Total Quality Management - A Developmental Perspective. Journal of Production Research & Management April, 2011; 1(1):38-56.
46. Winter S. Knowledge and competence as strategic assets. In: The strategic management of intellectual capital, Klein D (ed.).Butterworth- Heinemann, 1998:165- 187.
47. Tiwari P, Singh SN, Singh O. Challenges to under graduate students in deregulated technical education. Innovation and Technology in Education (MITE), 2013 IEEE International Conference in MOOC, 20-22 Dec. 2013: 340 –42.
48. Rothwell R. Successful industrial innovation: critical factors for the 1990s. R&D Management 1992; 22(3): 221-40.
49. Customer Satisfaction: Improving quality and access to services and supports in vulnerable neighborhoods, February 2007, Centre for the Study of Social Policy, Washington, DC 20005. Available at: www.cssp.org.
50. Thareja P, Mahapatra PB, Sharma DD. Metamorphosis In Teaching Of ‘Materials’: A Case Study Aligning Manufacturing Requirements, National Seminar on Advances in Materials & Manufacturing Processes AMMT -07, Punjab Engineering College, Chandigarh, 21- 22 Sept, 2007.
51. Thareja M, Thareja P. The Quality Brilliance Thru’ Brilliant People. Quality World Feb 2007; 4(2). Available at: http://ssrn.com/abstract=1498550.
52. Thareja P. Sustaining Competitiveness Though Innovation. Trends in Mechanical Engineering & Technology 2013; 3(2):51-59.
53. de Treville S, Edelson NM, Kharkar AN et al. Can we develop theory around Six Sigma? Should we care? In Proceedings of the Production and Operations Management Society Annual Meeting, 2005:3-169.
Published
2019-01-07
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